1. Introduction
Welcome to the privacy policy of WavePartner, a computer systems design and computer integrated systems design practice. The services described on this website are developed and operated by the developer WavePartner on behalf of Liuyang Taohuo E-Commerce Co., Ltd., a company located at No. 63 Taiyang Group, Baishu Village, Zhentou Town, Liuyang, Changsha - 410000, China (CN). This policy explains how we collect, use, share and protect personal information when you visit our website, use our services or contact us in any way.
We are committed to handling your personal information with care, transparency and respect. We follow the laws and regulations that apply to us, and we work hard to keep your information safe at every stage of our relationship. Please read this policy carefully so that you understand the choices you have and the practices we follow. By accessing our website or using our services, you confirm that you have read and understood the practices described in this document.
If you do not agree with any part of this policy, please stop using our website and services and contact us with any questions you may have. We will gladly explain any term in plain language, and we will always treat your privacy concerns as seriously as we treat our engineering work. Our goal is to make data protection simple, honest and practical for everyone we work with.
2. Information We Collect
We collect information in three main ways. First, we collect information you provide directly. When you fill in our contact form, send us an email, call us or engage our services, you may give us your name, email address, phone number, company name, project details and the content of your message. We use this information to answer your enquiry and to deliver the services you request.
Second, we collect information automatically when you visit our website. This includes your internet protocol address, the type of browser and device you use, the pages you view, the time you spend on each page, the website that referred you and similar technical details. This information helps us understand how visitors use our site so that we can improve its design, performance and usefulness.
Third, we may receive information about you from third parties in limited circumstances. For example, a colleague may introduce you to us, a client may list you as a contact person, or a payment provider may confirm a transaction you made with us. We treat any information received from third parties with the same care as information you give us directly.
3. How We Use Your Information
We use the personal information we collect for purposes that are clear, limited and lawful. We process contact details and enquiry details to respond to your messages, to provide quotes, to manage our business relationship and to deliver the services you engage us for. This is the primary reason we collect your information, and it is central to everything we do.
We use technical and usage data to operate and improve our website, to diagnose technical problems, to protect against security threats and to measure the performance of our pages. This processing helps us make the website faster, more reliable and easier to use for every visitor, and it is grounded in our legitimate interest in operating an effective online presence.
Where you have given us consent, we may send you occasional updates about our services, industry insights or news that we believe is relevant to your work. You can withdraw your consent at any time by writing to us, and every message we send will include a clear way to stop receiving future messages. We do not sell your personal information to anyone, ever.
4. Legal Bases for Processing
When the general data protection laws of the European Union, the United Kingdom or other jurisdictions apply to our processing, we rely on several lawful bases. We process your information where it is necessary for the performance of a contract with you, for example when we deliver a design project you have commissioned or manage the billing for that project.
We also process information where you have given us consent, such as when you choose to receive marketing updates. You are free to withdraw that consent at any time, and withdrawing it will not affect the services we are already providing to you. We also rely on our legitimate interests to operate our business, to improve our services, to protect our systems and to answer the enquiries that visitors send to us.
Finally, we process personal information where we are required to do so by law, for example to comply with tax, accounting, anti fraud or regulatory obligations. Where we rely on legitimate interests, we balance those interests against your rights and freedoms, and we take care to process only the minimum information needed for the purpose at hand.
7. Data Retention
We keep personal information only for as long as we need it for the purposes described in this policy, or for longer where the law requires it. Contact details and messages relating to an enquiry are kept for a reasonable period so that we can follow up with you and maintain a coherent record of our conversations. When a project becomes active, records are kept for the life of the engagement and for a period afterwards to manage billing, warranties and support.
Accounting and tax records are kept for the periods required by the laws of the jurisdictions in which we operate. Log files and analytics data are kept for a shorter period, usually enough to diagnose problems and understand site performance without retaining information longer than necessary.
When we no longer need your information, we delete it securely or anonymize it so that it can no longer be linked to you. Our retention periods are reviewed regularly, and we make reasonable efforts to ensure that data is not kept for longer than is appropriate for the purpose it was collected for.
8. International Data Transfers
WavePartner operates from China, and our services are delivered by a team based in Liuyang, Changsha. When you send us an enquiry or engage our services, your personal information may be processed outside the country where you are located, including in China. We take this seriously and apply safeguards designed to protect your information wherever it is processed.
When we transfer personal information from the European Economic Area, the United Kingdom or Switzerland to a country that does not offer an adequate level of protection, we rely on appropriate safeguards such as standard contractual clauses approved by the relevant authorities, together with supplementary measures where needed. We can provide you with more details about the safeguards that apply on request.
Our service providers may also store or process data in other locations. We choose providers that demonstrate strong security practices and we make sure that every transfer of your information is covered by an appropriate legal mechanism. Where you have questions about international transfers, please contact us and we will be glad to explain the safeguards in place.
9. Security of Your Data
Protecting your information is a priority for us. We apply technical and organizational measures designed to keep personal data secure against loss, theft, misuse and unauthorized access. These measures include access controls that limit who can view personal information, encryption for data in transit and at rest, secure authentication for our systems and careful management of the accounts and credentials used by our team.
We review our security practices on a regular basis and adjust them as technology and threats evolve. Our staff are trained to handle personal information responsibly, and we apply the principle of least privilege so that people access only the data they need to do their work. We also maintain procedures for responding to security incidents, including containment, investigation and notification where the law requires it.
Please understand that no method of transmission over the internet and no method of electronic storage is completely secure. While we work hard to protect your personal information, we cannot guarantee its absolute security. Where you believe that your information has been compromised, please contact us immediately so that we can take appropriate action.
10. Your Rights and Choices
Depending on where you live, you may have rights over the personal information we hold about you. These rights commonly include the right to access a copy of your data, the right to correct inaccurate information, the right to delete your data in certain circumstances and the right to restrict or object to certain types of processing. You may also have the right to data portability and the right to withdraw consent you have given us at any time.
To exercise any of these rights, simply write to us at connect@wavepartner.lol with a clear description of your request. We will respond within the time period required by the law that applies to you, and in most cases within one month. We may ask you to confirm your identity before we act, so that we can be sure we are responding to the right person.
We will not charge a fee for exercising your rights unless your request is clearly excessive, repetitive or unfounded. If we refuse a request, we will explain our reasons and tell you how to challenge that decision, including the option to lodge a complaint with your local data protection authority.
11. Privacy for Children
Our website and services are designed for businesses and professional users, and they are not directed at children. We do not knowingly collect personal information from children under the age of sixteen, or under the age set by the law of your country, whichever is higher. If you believe that a child has provided us with personal information, please contact us and we will delete it promptly.
Where we learn that we have collected personal information from a child without appropriate consent, we will remove that information from our systems as soon as reasonably possible. We take the protection of young people online very seriously and we encourage parents and guardians to supervise the online activity of children in their care.
If you are a parent or guardian and you have concerns about information that a child may have shared with us, please write to connect@wavepartner.lol. We will investigate your concern quickly and take the steps needed to protect the information involved.
12. Third Party Services and Links
Our website may contain links to external websites, tools and resources that are not operated by us. These include links to partners, industry publications, software documentation and public services. We provide these links for your convenience, but we do not control the content or the privacy practices of these third parties.
Once you leave our website, this policy no longer applies. We encourage you to read the privacy policy of any external site you visit so that you understand how that site collects and uses your information. We are not responsible for the privacy practices or the content of any third party website, and we do not endorse the practices of those sites simply by linking to them.
We may also use third party services within our website, such as analytics providers or embedded content. These services operate under their own policies, and where they set cookies or collect data on our behalf we describe that in the cookies section of this policy. If you have questions about a specific third party service, please ask us and we will point you to the relevant policy.
13. Data Protection Contact and Complaints
We are committed to resolving any privacy concern you raise with us quickly and fairly. If you have a question about this policy, about the data we hold, or about the way we processed your information, please contact us first. You can reach us at connect@wavepartner.lol, and we will acknowledge your message promptly and respond fully.
We will do our best to resolve any complaint within one month. If your concern is not resolved to your satisfaction, you have the right to lodge a complaint with the data protection authority in the country where you live or work, or where you believe our processing affected you. We will cooperate fully with any competent authority that oversees our processing of personal data.
Keeping a record of your complaint helps us improve. We document privacy requests and the actions we take, and we review them regularly to strengthen our practices. Your input genuinely helps us build a better and more trustworthy service.
14. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our services, in the law or in how we handle personal information. When we make changes, we will revise the effective date shown at the top of this page and we will post the updated policy on this website. We encourage you to review this page periodically so that you stay informed about how we protect your data.
Where changes are significant and we have your contact details, we will notify you directly before the change takes effect where the law requires us to do so. A significant change includes a change in the purposes of our processing, a change in the categories of data we collect, or a change in the parties we share data with.
Your continued use of our website and services after a change is published means that you accept the updated policy. If you do not agree with an update, you may stop using our services and ask us to delete your information where the law allows it.
15. How to Contact Us
If you have any questions, requests or concerns about this privacy policy or about the way we handle personal information, please contact us using the details below. We will answer every message and we will treat your enquiry with care and confidentiality.
Email: connect@wavepartner.lol
Phone: +15673690723
Postal address: No. 63 Taiyang Group, Baishu Village, Zhentou Town, Liuyang, Changsha - 410000, China (CN)
When you write to us, please include enough detail for us to identify the relevant data and to verify your identity where necessary. This helps us respond accurately and protects your information from being shared with the wrong person.
16. Governing Law
This privacy policy is governed by the laws that apply to Liuyang Taohuo E-Commerce Co., Ltd. and to the developer WavePartner, without regard to conflict of law principles that would apply a different law. We also comply with the data protection obligations that apply to you under the laws of your own country or region where those obligations extend to us.
Where the law of your jurisdiction provides you with stronger privacy rights than those described here, we will honour those rights to the extent they apply to our processing. Nothing in this policy is intended to limit any right that the law grants you.
If any part of this policy is found to be unenforceable, the remainder of the policy continues to apply. This policy works together with our Terms of Service, which you can read at /terms-of-service, and together they govern your relationship with WavePartner.